Service & Warranty
How do I request a Service or Repair?
To report a fault with your Luxal windows or doors, or to book a service, you must do the following:
- Notify us in writing by email within 2 days of noticing any fault
- Include in your email a copy of the original order
- Include a copy of the warranty held
- Include a detailed description of the exact nature of the fault
- Include photos of the fault as requested by the customer care representative
Send your email to us at firstname.lastname@example.org, and we will endeavour to respond to all enquiries within 2 working days.